BPO (Business Process Outsourcing)

(BPO) Services essentially mean long-term contracting of non-core business operations to outside provider to help increase shareholder value. The outside provider operates and manages the process outsourced on defined and measurable performance criteria. BPO has proved to be extremely helpful in optimizing business performance and attain value creation.

At present, BPO Industry is burgeoning in India. Business Managers in Western countries are finding it extremely advantageous to outsource various kinds of jobs to developing countries such as India. This is because BPO Industry is highly organized in India. People here have the expertise in reducing costs and at the same time have a firm control on the quality of the service.

Advantages of BPO Services

There are numerous advantages of BPO Services that are making this industry thrive and prosper:

Cost Savings: The biggest advantage of outsourcing services is the cost saving. BPO Service Providers employ talented and skilled professionals who work on comparatively much lower payroll. Besides, companies save a lot by avoiding extensive capital expenditure. BPO Service Providers harness the economies of scale by taking orders in bulk and thereby reduce the cost of service to a considerable extent.

Focus on Core Areas: Companies that outsource non-core business services are able to focus better on their core areas. This is because they can make better utilization of their capital, employees and workspace. This helps companies to increase productivity and customer satisfaction. Besides, there are able to avoid a lot of hassles related to outsourced work and management of extra employees that they would have had to hire in the absence of outsourcing services.

Get the Job done with Expertise: BPO Service Providers train their employees extensively to ensure best of the service to their clients. They also make huge capital investment to procure latest and most advanced hardware and software to perform the outsourced operation. Hence, companies can get best of the service and also avoid hassles and investments by outsourcing services.

Aabac-us Advantages of BPO Services.

We at Aabac-us feel BPO Service Industry is doing exceptionally well in India because of the following advantages:

1. India has a vast pool of talented, highly qualified English knowing skilled professionals who work on a much lower payroll.
2. BPO Service Providers in India invest on hi-tech hardware and software to deliver best of the service. They follow stringent quality checks to ensure error free and exceptional service.
3. Government of India is encouraging BPO Industry in India by providing necessary infrastructure and logistical support.
4. BPO Industry in India is highly developed and capable of delivering numerous types of BPO Services in exceptional quality.

Business Processes

F & A

1. Accounts payable
2. T&E
3. Order Processing
4. Billing
5. Accounts Receivable
6. Collection
7. Cash & Banking
8. Fixed Assets
9. General Accountings
10. Subsidiary Accountings
11. Joint Virtue Accountings
12. Reconciliations

Inbound Customer Support

1. Customer Care
2. Dispute resolution
3. Order management
4. E-Commerce
5. Warranty service
6. Customer analytics
7. Billing & Payments
8. Order processing
9. Refunds
10. Sales Support
11. Consultative settings
12. Up-ell
13. Cross-sell
14. Ticketing
15. Reservation
16. Loyalty Programs
17. Frequent Flyer Programs
18. Customer feed back Programs
19. Multi-lingual support.

Consumer tech support

1. Level 1, 2, 3 Support
2. Help desk Support
3. 3rd party Software Troubleshooting
4. Remote Desktop Troubleshooting
5. Warranty Configuration & Sales
6. Consumer Tech Support
7. Product Installation Queries
8. Product Activation
9. Support for Multiple Format
10. Service Dispatch

Collections

1. Card Collection - (Inbound & Outbound)
2. Collection of overdue/delinquent amounts from credit card customers
3. Bank condition – Responsible for collections of overdue amounts from loans/overdrafts

Telecom (Wireless, ISP)

1. Order Fulfillment
2. Plan Swaps
3. Accounts Modifications
4. Warranty Exchange
5. Correspondence Management
6. Customer Data Verification
7. Offline Handset Programming
8. Phone Activation

Banking/FSS(Retail Bank, Mortgage, Credit Card)

1. Account Opening/Maintenance
2. Bank-office Process for Post Close Audits
3. Verification of Details/Update to Credit Bureaus
4. Processing of Accounts Generated By Telesales
5. Data Processing
6. Account Activation
7. Credit Disputes

Insurance (Health)

1. Claim Registration
2. Claim Adjudication
3. Claim Data Entry
4. Claim Data Validation
5. Claim Data Collection
6. Co-Ordination of Benefits
7. New Policy Setup
8. Policy Owner Service
9. Funds Management
10. Administration - HAS, FSA, HRA
11. Dispute Resolution
12. Claim Settlement