ITES

ITES, Information Technology

Enabled Service, is defined as outsourcing of processes that can be enabled with information technology it covers diverse areas like finance, HR, administration, health care, telecommunication, manufacturing etc. Armed with technology and manpower, these services are provided from e-enabled locations. This radically reduces costs and improves service standards. In short, this Internet service provider aims in providing B2B e-commerce solutions.

To remain competitive, your business needs a security enhanced IT infrastructure that is capable of supporting core business processes in a multiple system environment while deploying new business initiatives

Objectives of ITES:

AABAC-US offers consistent, cost-effective, quality services. Our comprehensive portfolio of services for environments of all sizes and types will simplify your infrastructure needs with single-point-of-accountability lifecycle support…around the clock and around the world.
The main objectives of ITES are

• Enabling business strategy
• Achieving an organization's business goals

ITES Services: Different services integrated in a single delivery mechanism to end users.

Some of the services include:

1. Medical Transcription
2. Document Processing
3. Data Entry and Processing
4. Data Warehousing
5. IT Help Desk / Infrastructure Services
1. Enterprise System Management:
2. Remote Infrastructure Management
3. Data Center Management
4. Server Management
5. Desktop Management
6. Network Management (NOC)
7. IT Security Services (SOC)
8. Storage Management
6. Application Development
7. Enterprise Resource Planning
8. Telecommunication Services

1. HISTORICAL CONTEXT AND BACKGROUND
   
   from BPO to KPO to LPO
   Outsourcing is not a new phenomenon. Driven by a global market and the temptation of cheaper labor, the industry took off in the late 1980’s with the rise of outsourcing manufacturing jobs abroad. Momentum built, and off-shoring practices expanded to include the industrial sector. Eventually, with the rapid increase in telecommunication, Internet and information Technology, the road was paved for the “second wave” of outsourcing of “white-collar jobs.” Typically termed Business Process Outsourcing (BPO) this second wave refers to the contracting of specific business tasks to a third-party service.

The tasks usually serve a supporting role and are not crucial for the company to maintain its position in the market place. In this context there is often a demarcation between “back-office” outsourcing, which generally refers to internal functions such as billing or purchasing, and “front-office” which refers to more customer related services such as marketing and technology support. The “front office” category of BPO is often associated with call and other communication centers. BPO is most commonly done from U.S. and U.K. markets to countries such as India, South Africa, and the Philippines.

Within Business Process Outsourcing is the specialized subset of Knowledge Process Outsourcing (KPO). KPO broadly refers to “legal and financially complex business process outsourcing.” The idea of “process” in relation to KPO cannot be defined in terms of normal associations of a process being standardized, commoditized, or easy to replicate. Instead, KPO refers to a value-added form of outsourcing that involves low-level decisions that require a certain level of expertise, including language skills, higher education, and often specific credentials. Sometimes referred to as “judgment based BPO,” KPO includes processes within information technology, businesses intelligence, clinical research, and the rapidly growing sector of legal services.